LEAN SIX SIGMA = EFFICIENCY + CONSISTENT QUALITY
What is it and how will it help me?
Here are some of the circumstances where you as the owner or CEO might need some objective, external expertise from a Certified Lean Six Sigma expert:
Quality Scores Show a Marked Decline
Quality scores from external sources/clients have shown a marked decline over the past year or two. Your lieutenants are telling you that it’s just the norm in the industry, but you sense the problem may run deeper. You want an outsider’s perspective with an insider’s knowledge.
Overall Quality Initiatives are Suffering
One or two recurring problem areas are degrading your overall quality initiatives, but your team doesn’t seem to have the answers. Maybe everyone is focused on the symptoms rather than drilling down to the root causes. Lean Six Sigma is a methodology to fix that problem.
Quality Scores are All Over the Map
up and down from month to month like a yo-yo. Consistency is obviously a problem and you want to know why, and how to maintain consistency throughout the year, even during the busy season. Time for Lean Six Sigma!
Quality Initiatives Not on Target
Quality initiatives have shown an improvement, but still lag behind your target. Your team might benefit from having a brainstorming session facilitated by a Certified Lean Six Sigma expert. Approaching the problem as a TEAM is a great way to create buy-in from all parties, which then leads to measureable quality improvement and predictable consistency.
Implementation of Process and Protocols
You have decided that you want your company to be the best quality service provider in the world. The decision to do so is the easy part – initiating the proper road map to achieving that objective is the hard part. You need someone to create and implement the process and protocols that are required to succeed. You turn to a Lean Six Sigma expert for help.
THE BOTTOM LINE IS THIS.
Improved quality of service and the consistent delivery of that service WILL improve your revenues and WILL improve your bottom line profits. Some methods used are as follows: